Privacy Policy

When you schedule a service appointment through our website, phone, or SMS, we collect necessary contact and equipment details including your name, service address, phone number, email address, appliance brand, and reported symptoms.

We collect standard technical telemetry (browser type, device information) to ensure our scheduling portal operates smoothly across all mobile and desktop devices.

Your information is used exclusively to schedule service visits, route technicians, send automated SMS arrival updates, transmit invoices and receipts, and provide customer support.

We never sell, rent, or trade customer contact details or personal information to third-party marketing brokers.

By providing your phone number during booking, you consent to receive appointment-related notifications such as arrival window confirmations and technician call-aheads.

You can opt out of non-critical automated messaging at any time by replying STOP.

We employ industry-standard encryption protocols and secure database access controls to safeguard customer information. Payment transactions are processed directly through PCI-compliant gateways without storing raw credit card details on our servers.

To request access to or deletion of your service records, please contact our administrative team at privacy@zeeappliancerepairllc.com or call (202) 215-6674.